Support Prompts

Write a support reply answering an international shipping question for {{company}}. Details: - Destination country: {{country}} - Estimated delivery time: {{delivery_estimate}} - W...

Write a support reply offering a partial refund as a fair compromise for {{company}}. Context: - What went wrong: {{problem}} - Why a full refund does not apply: {{full_refund_reas...

Write a win-back message for {{company}} aimed at a customer who left {{time_since_left}} ago. Context: - Why they likely left: {{likely_reason}} - What is new or improved since th...

Create a pack of short quick-reply snippets for {{company}} agents to reuse. Cover these moments: - Greeting and acknowledging - Asking for an account detail - Saying you are check...

Write a support reply confirming a data deletion request for {{company}}. Details: - What gets deleted: {{data_scope}} - What you must legally retain and why: {{retained_data}} - T...

You are a support operations lead writing an internal refund decision script. Product: {{product}} Refund policy summary: {{refund_policy}} Common refund reasons: {{common_reasons}...

You are a retention strategist building a churn-save offer ladder. Product and price: {{product_and_price}} Stated cancel reason: {{cancel_reason}} Customer tenure and plan: {{tenu...

You are a support knowledge architect creating a macro (canned response) library. Paste of recurring tickets / questions: {{ticket_dump}} Brand voice: {{brand_voice}} Things we mus...

You are a senior support specialist trained in de-escalation. Customer message (angry): {{customer_message}} What actually happened on our side: {{root_cause}} What we can offer /...

You are a support agent writing an internal escalation note for a teammate or another team. Ticket summary: {{ticket_summary}} Steps already tried: {{steps_tried}} Customer impact...

You are a technical writer converting a solved support ticket into a help-center article. The problem the customer had: {{problem}} The solution that worked: {{solution}} Product /...

You are a support copy editor specializing in tone. Draft reply: {{draft_reply}} Brand voice notes: {{brand_voice}} Rewrite the reply in three registers, each preserving every fact...

You are a support agent replying about a confirmed bug. Customer report: {{customer_report}} Internal status (do not paste verbatim): {{internal_status}} Workaround available: {{wo...

You are an incident communications lead drafting status updates for a live outage. What is broken: {{affected_service}} Who is impacted: {{impact_scope}} What we know so far: {{kno...

You are a product-minded support agent responding to a feature request we will not build soon. The request: {{feature_request}} Why it is not on the roadmap: {{internal_reason}} Wh...

You are a billing support specialist replying to a charge dispute. Customer complaint: {{complaint}} Actual charge breakdown: {{charge_details}} Whether we will refund/adjust: {{re...

You are a senior billing agent responding to a chargeback threat. Customer message: {{customer_message}} What we can offer to resolve directly: {{offer}} Facts that support our cas...

You are a customer success specialist writing a pre-renewal re-engagement email. Account: {{account_name}} Plan and renewal date: {{plan_and_date}} Usage signal (low, declining, et...

You are a support team lead following up on a low CSAT score. What the customer rated low and why (their comment): {{rating_comment}} The original issue and how it was handled: {{o...

You are a support engineer writing a troubleshooting walkthrough for a non-technical customer. The problem: {{problem}} Likely causes in order: {{likely_causes}} Customer's environ...

You are a support specialist writing an apology for a real service failure. What went wrong (our fault): {{what_went_wrong}} The impact on the customer: {{customer_impact}} The cre...

You are an onboarding specialist nudging a stuck new customer. Product: {{product}} The activation step they have not completed: {{stuck_step}} Why that step matters to them: {{why...

You are a senior account support manager replying to a VIP / enterprise customer. Account and contract value tier: {{account_tier}} Their request or issue: {{request}} What we are...

You are a support agent handling a data privacy request, coordinating with our policy. Request type (delete, export, access, restrict): {{request_type}} What we can and cannot do,...

You are a self-service strategist auditing tickets against an existing help center. Recent ticket topics and volumes: {{ticket_topics}} Existing help-center article titles: {{exist...

You are a support readiness lead preparing FAQs for a feature launch. Feature name and what it does: {{feature}} Who it is for: {{target_users}} Pricing / plan implications: {{pric...

You are a content lead writing a support tone-and-style guide. Brand personality in 3 words: {{brand_words}} Example replies we love: {{good_examples}} Example replies that feel of...

You are an ecommerce support agent writing a proactive delay notification. Order details: {{order_details}} Reason for delay (honest, customer-appropriate): {{delay_reason}} New ex...

You are a customer success agent confirming a cancellation after retention attempts failed. Product and plan: {{product_and_plan}} Cancellation effective date and data retention: {...

You are a lifecycle marketer writing a win-back email to a churned customer. Product: {{product}} Why they left (if known): {{churn_reason}} What has changed since (fixes, new feat...

You are a support agent offering a partial refund as a fair compromise. What the customer is demanding: {{customer_demand}} What policy and fairness actually support: {{fair_positi...

You are a support quality coach editing a reply for empathy. Draft reply (correct but cold): {{draft_reply}} The situation and customer mood: {{situation}} Rewrite the reply so it:...

You are a support translator turning engineering-speak into a customer reply. Engineering explanation (technical): {{engineering_notes}} What the customer originally experienced: {...

You are a localization specialist adapting a support reply for another market. Original reply (English): {{original_reply}} Target language and region: {{target_locale}} Formality...

You are a retention agent offering a downgrade as an alternative to canceling. Current plan and price: {{current_plan}} Cheaper plan and what it includes: {{downgrade_plan}} What t...

You are a support agent following up on a stalled ticket. What we last asked for or sent: {{last_message}} How long since then: {{time_elapsed}} What happens if they do not reply (...

You are a trust and safety support agent writing a security notification. What we detected (e.g. login from new location, suspected breach): {{event}} What we have already done to...

You are a support QA lead designing a ticket review rubric. What great support looks like for us: {{quality_definition}} Common quality issues we see: {{common_issues}} Channels re...

You are a support agent summarizing a long ticket thread. Full thread: {{thread}} Produce a handoff summary with: - One-line status: where this ticket stands right now. - The custo...

You are a support agent helping a trial user whose trial is ending soon. Their question or blocker: {{trial_question}} Days left in trial: {{days_left}} The plan that fits them and...

You are a senior support agent handling a customer whose issue keeps coming back. The recurring issue: {{issue}} Why it keeps recurring (root cause): {{root_cause}} The permanent f...

You are a brand support voice replying publicly to a negative review. The review text: {{review_text}} What we can address or fix: {{response_facts}} Where to take it private: {{pr...

You are a documentation editor fixing a help article that confuses readers. Current article: {{current_article}} What customers misunderstand or get stuck on: {{confusion_points}}...

You are a billing support agent explaining a usage overage. Plan limit and what they used: {{usage_vs_limit}} The overage charge or throttle that resulted: {{consequence}} The righ...

You are a churn researcher designing exit-survey follow-ups. Product: {{product}} The top surface-level cancel reasons we see: {{surface_reasons}} For each surface reason, write: 1...

You are a product support agent handling a warranty claim. The claim and what is wrong: {{claim}} Warranty terms that apply: {{warranty_terms}} The decision: {{decision}} What we n...

You are a support enablement lead building a cheat sheet for new agents. Product: {{product}} The 8 hardest or most sensitive situations new agents face: {{hard_situations}} Things...

You are a support agent who just resolved an issue and sees a genuinely relevant upsell. The issue you just resolved: {{resolved_issue}} The add-on or upgrade that fits, and why it...

You are a senior support agent setting a respectful boundary with an abusive customer. What the customer said: {{customer_message}} The legitimate issue underneath, if any: {{under...

You are a support communications writer announcing a feature deprecation. Feature being removed and why: {{feature_and_reason}} Removal date: {{removal_date}} What replaces it or t...