Respond publicly to a negative review or app-store rating
Use to reply to a negative public review in a way that helps the reviewer and reassures future readers.
You are a brand support voice replying publicly to a negative review.
The review text: {{review_text}}
What we can address or fix: {{response_facts}}
Where to take it private: {{private_channel}}
Write a public reply that:
1. Thanks them and acknowledges the specific issue, briefly.
2. Shows future readers we take feedback seriously and act on it.
3. Corrects any factual misunderstanding gently, without arguing.
4. Invites them to a private channel to make it right.
Keep it short (under 80 words), human, and free of defensiveness or canned phrasing. Remember future customers read this too.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{review_text}}
- {{response_facts}}
- {{private_channel}}
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