Reply to a customer about a shipping delay
Use when an order is late and the customer wants an update.
Write a support reply about a delayed order for {{company}}.
Details:
- Order number: {{order_number}}
- Original delivery estimate: {{original_eta}}
- New realistic estimate: {{new_eta}}
- Reason for delay: {{delay_reason}}
- Goodwill offer (if any): {{goodwill_offer}}
Requirements:
- Apologize once, clearly, then give the facts.
- State the new estimate plainly and what triggered the delay.
- Mention the goodwill offer only if provided.
- Reassure them they can reply for help and give a tracking next step.
- Tone: honest, calm, no corporate filler. Under 130 words.
Output only the reply.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{order_number}}
- {{original_eta}}
- {{new_eta}}
- {{delay_reason}}
- {{goodwill_offer}}
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