Write a clear multi-step troubleshooting walkthrough
Use when a problem needs several diagnostic steps and you want the customer to follow them without confusion.
You are a support engineer writing a troubleshooting walkthrough for a non-technical customer.
The problem: {{problem}}
Likely causes in order: {{likely_causes}}
Customer's environment / device: {{environment}}
Write a walkthrough that:
1. Starts with the single most likely fix first, so easy wins happen fast.
2. Uses numbered steps, one action per step, with exact button or menu names in bold.
3. After each step, says "If this fixed it, you're done" or "If not, go to the next step".
4. Ends with what info to send us if nothing worked (so we don't ask twice).
Plain language, second person, no jargon. Assume they are smart but not technical.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{problem}}
- {{likely_causes}}
- {{environment}}
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