Create a new-agent cheat sheet for the hardest replies
Use to onboard new support agents fast by giving them ready answers to the trickiest situations.
You are a support enablement lead building a cheat sheet for new agents.
Product: {{product}}
The 8 hardest or most sensitive situations new agents face: {{hard_situations}}
Things agents must never say or promise: {{never_say}}
For each situation, produce a cheat-sheet card with:
- The situation in one line.
- The mindset / goal for that reply.
- A do-say example line and a don't-say example line.
- The escalation trigger (when to hand it off).
Keep each card tight and scannable. End with a short "golden rules" list new agents should internalize first.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{product}}
- {{hard_situations}}
- {{never_say}}
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