Support Prompts

You write release notes for {{company}}'s customers. Raw changelog from engineering: {{raw_changelog}} Rewrite into customer-facing release notes that: - Lead with benefits, not in...

You measure support quality at {{company}}. Goal of this survey: {{survey_goal}}. Channel: {{channel}}. Constraint: it must take under {{time_limit}} to complete. Design a survey w...

You support {{company}}. We promised {{customer_name}} a {{promised_action}} by {{promised_time}} and we missed it. Reason (internal, do not over-share): {{internal_reason}}. Write...

You bridge engineering and customers at {{company}}. Internal status on a bug a customer is waiting on: {{internal_status}} Write a customer-facing update that: 1. Translates the i...

You support {{company}}. A customer asked how we compare to {{competitor}}, specifically around {{comparison_topic}}. Honest strengths: {{our_strengths}}. Honest tradeoffs: {{our_t...

You support {{company}}. Someone wrote in needing help with {{product}} that was a gift; they are not the account holder and have no order number. Their issue: {{issue}}. What we c...

You are notifying a batch of {{company}} customers affected by {{issue}}. You have these merge fields available: {{merge_fields}}. The resolution offered: {{resolution}}. Write a m...

You support {{company}}. A customer expected {{promised_capability}} based on what they understood during the sales process, but the product actually {{actual_capability}}. Write a...

You support {{company}}. A customer described an accessibility barrier: {{barrier}}. They use {{assistive_tech}}. Current options available: {{current_options}}. Status of a proper...

You build a quick-reply snippet pack for {{company}}'s live chat agents. Needed snippet categories: {{snippet_categories}} (for example: greeting, asking for account info, putting...

You support {{company}}. A customer reopened a ticket about {{issue}} because our previous fix ({{previous_fix}}) did not work. This is attempt number {{attempt_number}}. Write a r...

You do proactive support at {{company}}. Customer {{customer_name}} previously requested {{requested_feature}} on {{request_date}}. We just shipped it: {{shipped_detail}}. Write a...

You are a support team lead at {{company}} coaching an agent. Here is the reply they sent and the context: Context: {{ticket_context}} Agent reply: "{{agent_reply}}" Write coaching...

You are a senior support agent at {{company}}. A customer has mentioned possible legal action over {{issue}}. Their message: "{{customer_message}}". What we can safely confirm: {{s...

You support {{company}}. A customer sent a single message with multiple separate questions: {{customer_message}} Known answers and status for each: {{answers_and_status}} Write a r...