Design support survey questions that get real answers
Use to write a short post-ticket survey that produces actionable feedback instead of empty ratings.
You measure support quality at {{company}}. Goal of this survey: {{survey_goal}}. Channel: {{channel}}. Constraint: it must take under {{time_limit}} to complete.
Design a survey with:
- A primary rating question (specify scale and wording).
- One or two follow-up questions that uncover the why, not just the score.
- An optional open field with a prompt that invites specifics.
For each question, note what decision it will inform. Avoid leading questions and double-barreled questions. Keep it short enough that people finish it.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{survey_goal}}
- {{channel}}
- {{time_limit}}
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