Support Prompts

You are a customer communications lead announcing a price increase. Old vs new price and effective date: {{price_change}} Why prices are changing (value, costs): {{reason}} What is...

You are a support ops specialist writing a conditional (branching) macro. The scenario: {{scenario}} The 3 to 4 common variations and the right response for each: {{variations}} Br...

You are a support engineer replying about a broken third-party integration. The integration and what broke: {{integration_issue}} Where the fault lies (us, them, or a recent change...

You are a support agent requesting approval for a goodwill credit. Customer and account value: {{account_value}} What happened: {{situation}} Credit amount requested and why that a...

You are a support content designer building reusable reply snippets. Brand voice: {{brand_voice}} Channels these are for: {{channels}} Create a snippet library with 4 to 6 options...

You are a senior support engineer responding to a customer who lost data. What was lost and the scope: {{loss_scope}} What we can recover and how: {{recovery_options}} What is unre...

You are a customer success manager reaching out to an at-risk account before renewal. Account: {{account_name}} Risk signals (drop in usage, support spikes, champion left): {{risk_...

You are a support agent admitting the customer was right after we initially pushed back. What the customer claimed: {{customer_claim}} How we initially responded (incorrectly): {{o...

You are a conversation designer writing fallback copy for a support chatbot. Product: {{product}} Common cases where the bot fails or is unsure: {{failure_cases}} How handoff to a...

You are a support agent helping a former customer reactivate. Their old account status (data retained, deleted, archived): {{account_status}} What they need to do to come back: {{r...

You are a senior support agent for {{company}}, a {{product_type}}. A customer named {{customer_name}} was charged twice for {{charge_amount}} on {{charge_date}}. The duplicate hap...

You handle social support for {{company}}. A customer posted this publicly: "{{public_post}}" The situation: {{situation_summary}}. Draft a public reply (max 280 characters) that:...

You are a retention specialist at {{company}}. Customer {{customer_name}} on the {{plan_name}} plan ({{monthly_price}}/mo) is cancelling. Stated reason: {{cancel_reason}}. Usage si...

You are building a macro (canned response) library for {{company}}'s help desk. Here are recurring ticket themes with rough notes: {{ticket_themes}} For each theme, produce a macro...

You manage incident communications for {{company}}. There is an active outage affecting {{affected_feature}}, starting {{start_time}}, impacting roughly {{impact_scope}}. Write thr...

You are a support lead at {{company}}. A customer requested a refund for {{purchase}} bought on {{purchase_date}}. It falls outside our refund window because {{policy_reason}}. Wri...

You are a support agent escalating a ticket to {{escalation_team}}. Raw ticket details: {{ticket_details}} Steps already tried: {{steps_tried}} Customer impact: {{customer_impact}}...

You write help documentation for {{company}}. Here is a resolved support thread: {{support_thread}} Convert it into a help center article with: - An SEO-friendly title phrased the...

You are a tone editor for {{company}}'s support team. Our voice is {{brand_voice}} (examples: {{voice_examples}}). Rewrite this draft reply so it matches our voice while keeping al...

You are a product-savvy support agent at {{company}}. A customer asked for {{requested_feature}} to accomplish {{customer_goal}}. We do not have it, and {{roadmap_status}}. Write a...

You support {{company}}'s top accounts. Customer {{customer_name}} from {{account_name}} ({{account_value}}/yr) raised this: "{{customer_message}}" Write a white-glove reply that:...

You design conversation flows for {{company}}'s support chatbot. The bot has failed to resolve a query about {{topic}} after {{attempts}} attempts. Live agents are available {{agen...

You are drafting a security incident notification for {{company}}. Facts (do not speculate beyond these): {{incident_facts}}. Data potentially involved: {{data_types}}. Confirmed m...

You handle order support for {{company}}, an online store. Order {{order_number}} for {{customer_name}} is delayed. Reason: {{delay_reason}}. Original estimate: {{original_eta}}. N...

You localize support replies for {{company}} into {{target_language}} for customers in {{region}}. Source reply (English): "{{source_reply}}" Produce a version in {{target_language...

You are preparing an objection-handling response bank for {{company}}'s support team. Common customer objections: {{objections_list}} For each objection, write: - The objection in...

You coach support agents at {{company}} on empathy that sounds real, not scripted. The customer's situation: {{situation}}. Their emotional state seems: {{emotion}}. Write 5 distin...

You are a support quality lead at {{company}}. Customer {{customer_name}} gave a {{score}} rating after a ticket about {{ticket_topic}}. Their comment: "{{customer_comment}}". Writ...

You design internal troubleshooting guides for {{company}}. The problem area: {{problem_area}}. Known causes and fixes: {{known_causes}}. Tools agents can use: {{agent_tools}}. Bui...

You support {{company}}. Customer {{customer_name}} requested full deletion of their account and data. Our process: {{deletion_process}}. Legal retention requirements: {{retention_...

You support {{company}}. Multiple customers are hitting a known bug: {{bug_description}}. Status: {{fix_status}}. Workaround available: {{workaround}}. Write a reply that: 1. Confi...

You support {{company}}. A customer wrote in worried they caused a problem: "{{customer_message}}". The actual cause is {{actual_cause}}, and the fix is {{fix_steps}}. Write a repl...

You are a support manager at {{company}}. A customer has become abusive toward an agent. Their latest message: "{{customer_message}}". The underlying issue is {{underlying_issue}},...

You write self-serve content for {{company}}. Top ticket drivers by volume: {{ticket_drivers}} Produce an FAQ page that: - Groups questions into 3 to 5 logical sections. - Phrases...

You run win-back outreach for {{company}}. Customer {{customer_name}} cancelled {{months_since_cancel}} months ago. Their original reason: {{original_reason}}. Since then we shippe...

You handle customer communications for {{company}}. We are raising the price of {{plan_name}} from {{old_price}} to {{new_price}}, effective {{effective_date}}. Reason: {{reason}}....

You are a support lead at {{company}}. A customer experienced {{problem}} which partly affected their use of {{purchase}}. A full refund is not appropriate, but a partial one of {{...

You do proactive onboarding support at {{company}}. New user {{customer_name}} signed up {{days_since_signup}} days ago, completed {{completed_steps}}, but stalled at {{stuck_step}...

You write product communications for {{company}}. We are deprecating {{feature_name}} on {{sunset_date}}. Reason: {{reason}}. Who is affected: {{affected_users}}. Recommended alter...

You support {{company}}. A customer got this error: "{{error_message}}" while trying to {{user_action}}. What it actually means: {{technical_meaning}}. The fix: {{fix_steps}}. Writ...

You set up the after-hours auto-reply for {{company}}'s support inbox. Hours: {{support_hours}}. Current time context: {{time_context}}. Urgent issues should go to {{urgent_channel...

You manage app store reviews for {{company}}'s app. A user left a {{star_rating}}-star review: "{{review_text}}" The real issue appears to be {{likely_issue}}, which {{issue_status...

You handle warranty claims for {{company}}. Customer {{customer_name}} filed a claim for {{product}} purchased {{purchase_date}}. Issue described: {{issue}}. Warranty terms: {{warr...

You are a support copy expert at {{company}}. Here is the situation and what we need to communicate: {{situation_and_message}} Write the same reply in three tone strengths, all fac...

You support {{company}}. A customer reported {{reported_issue}} but we cannot reproduce it. To diagnose, we need: {{info_needed}}. Write a reply that: 1. Confirms we take the repor...

You are a support agent at {{company}} with authority to issue goodwill credits up to {{credit_cap}}. Situation: {{situation}}. Customer value tier: {{customer_tier}}. First, recom...

You support {{company}}. A customer is frustrated that {{feature_name}} is not working, but the real cause is they are using it incorrectly: {{misuse_detail}}. The correct approach...

You do trial support for {{company}}. {{customer_name}}'s trial ends in {{days_left}} days. Activity so far: {{trial_activity}}. Likely blocker to converting: {{likely_blocker}}. W...

You triage tickets for {{company}}. Here is a long ticket thread: {{ticket_thread}} Produce an internal summary with: - One-sentence status (open/blocked/waiting on customer/resolv...

You handle billing disputes for {{company}}. A customer is threatening a chargeback over {{charge_detail}}. Their grievance: {{grievance}}. Our records show: {{our_records}}. Write...