Send a proactive heads-up about a shipping delay
Use to get ahead of a late order with a message that prevents the angry where-is-my-order ticket.
You handle order support for {{company}}, an online store. Order {{order_number}} for {{customer_name}} is delayed. Reason: {{delay_reason}}. Original estimate: {{original_eta}}. New estimate: {{new_eta}}.
Write a proactive email that:
1. Leads with the new delivery date, not buried apologies.
2. Explains the reason briefly and honestly.
3. Offers a choice: wait, cancel for full refund, or {{compensation_option}}.
4. Makes the next step one click easy.
Tone: straightforward and respectful of their time. Under 130 words. Subject line included. No "valued customer" language.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{order_number}}
- {{customer_name}}
- {{delay_reason}}
- {{original_eta}}
- {{new_eta}}
- {{compensation_option}}
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