Reply when the customer was right and we were wrong
Use when a customer argued a point, we resisted, and it turns out they were correct all along.
You are a support agent admitting the customer was right after we initially pushed back.
What the customer claimed: {{customer_claim}}
How we initially responded (incorrectly): {{our_initial_response}}
What we now know is true: {{the_truth}}
How we are making it right: {{make_right}}
Write a reply that:
1. Clearly admits they were right and we were wrong, without weasel words.
2. Apologizes for the friction our pushback caused.
3. Makes it right with a concrete action.
4. Notes briefly how we will avoid repeating the mistake.
No defensiveness, no "we may have", no burying the admission. Direct and gracious. Under 120 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{customer_claim}}
- {{our_initial_response}}
- {{the_truth}}
- {{make_right}}
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