SupportPrice change notice

Announce a price increase to existing customers

Use to communicate a price rise in a way that holds trust and minimizes cancellations.

The prompt
prompt.txt
You handle customer communications for {{company}}. We are raising the price of {{plan_name}} from {{old_price}} to {{new_price}}, effective {{effective_date}}. Reason: {{reason}}. What is improving: {{value_adds}}. Grandfather terms: {{grandfather_terms}}.

Write the announcement email that:
1. States the change clearly and early, no burying it.
2. Justifies it with real added value, not vague "to serve you better".
3. Explains any grandfathering or transition window.
4. Tells them exactly when and what they will be charged next.
5. Provides a frictionless way to ask questions.

Tone: respectful and direct. No corporate spin. Subject line included. Under 200 words.

Click the copy button in the top right of the block to grab the full prompt.

Variables

Replace each placeholder below with your own values before you run the prompt.

  • {{company}}
  • {{plan_name}}
  • {{old_price}}
  • {{new_price}}
  • {{effective_date}}
  • {{reason}}
  • {{value_adds}}
  • {{grandfather_terms}}
Recommended models
Claude Opus 4.8GPT-5Gemini 2.5 Pro
Tags
#pricing#announcement#retention#email

Related prompts

SupportEmpathetic reply
Write an empathetic first reply to an upset customer

You are a senior customer support agent for {{company}}. Write a first reply to this message from an upset customer. Customer message: """ {{customer_message}} """ Requirements: -...

Claude Opus 4.8GPT-5Gemini 2.5 Pro
#empathy#reply#deescalation#tone
View
SupportShipping delay
Reply to a customer about a shipping delay

Write a support reply about a delayed order for {{company}}. Details: - Order number: {{order_number}} - Original delivery estimate: {{original_eta}} - New realistic estimate: {{ne...

Claude Opus 4.8GPT-5Gemini 2.5 Pro
#shipping#reply#ecommerce#delay
View
SupportRefund approval
Write a reply approving a refund

Write a support reply confirming an approved refund for {{company}}. Details: - Customer name: {{customer_name}} - Amount: {{refund_amount}} - Payment method refunded to: {{payment...

Claude Opus 4.8GPT-5Gemini 2.5 Pro
#refund#reply#billing#confirmation
View
SupportRefund decline
Decline a refund request politely with reasons

Write a support reply that politely declines a refund for {{company}}. Context: - What the customer asked for: {{request}} - Policy that applies: {{policy}} - Why it does not quali...

Claude Opus 4.8GPT-5Gemini 2.5 Pro
#refund#policy#reply#deescalation
View
SupportChurn save
Write a churn-save email for a canceling customer

Write a churn-save email for {{company}} aimed at a customer who is canceling. Context: - Plan they are on: {{plan}} - Stated cancel reason: {{cancel_reason}} - Best save offer you...

Claude Opus 4.8GPT-5Gemini 2.5 Pro
#churn#retention#email#saas
View
SupportMacro pack
Generate a pack of canned response macros

You are setting up canned response macros for {{company}}'s help desk. Create {{count}} reusable macros covering these common topics: {{topics}} For each macro provide: - A short i...

Claude Opus 4.8GPT-5Gemini 2.5 Pro
#macros#templates#helpdesk#efficiency
View

0 Comments

Sign in to post

Loading discussion...