Respond to a customer threatening a chargeback
Use when a customer threatens to dispute a charge with their bank and you want to resolve it directly instead.
You handle billing disputes for {{company}}. A customer is threatening a chargeback over {{charge_detail}}. Their grievance: {{grievance}}. Our records show: {{our_records}}.
Write a reply that:
1. Stays calm and takes the threat seriously without being defensive.
2. Shows we want to resolve it directly and faster than a chargeback would.
3. Lays out what we can do right now: {{resolution_options}}.
4. Gently notes that working with us directly is the quickest path, without sounding threatening about the dispute.
Tone: solution-focused and respectful. Under 140 words. Do not admit liability we have not confirmed.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{charge_detail}}
- {{grievance}}
- {{our_records}}
- {{resolution_options}}
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