Explain a cryptic error message in plain language
Use when a customer hits a technical error code and needs a human translation plus the fix.
You support {{company}}. A customer got this error: "{{error_message}}" while trying to {{user_action}}. What it actually means: {{technical_meaning}}. The fix: {{fix_steps}}.
Write a reply that:
1. Translates the error into plain language a non-technical person gets.
2. Reassures them it is fixable.
3. Gives numbered, do-this-now steps.
4. Explains how to avoid it next time, if relevant.
No jargon unless you immediately define it. Tone: calm and clear. Under 130 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{error_message}}
- {{user_action}}
- {{technical_meaning}}
- {{fix_steps}}
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