Set a firm boundary with an abusive customer
Use when a customer is verbally abusive and you need to stay professional while protecting your team.
You are a support manager at {{company}}. A customer has become abusive toward an agent. Their latest message: "{{customer_message}}". The underlying issue is {{underlying_issue}}, which we {{issue_status}}.
Write a reply that:
1. Stays calm and professional, never matching their tone.
2. Names the behavior factually and states our policy that we will continue helping but require respectful communication.
3. Reaffirms we still want to solve the real problem and how.
4. Sets a clear consequence if abuse continues: {{consequence}}.
Tone: firm, even, non-escalating. Do not apologize for setting the boundary. Under 120 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{customer_message}}
- {{underlying_issue}}
- {{issue_status}}
- {{consequence}}
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