Gently correct a customer using a feature wrong
Use when a customer's problem is caused by using a feature incorrectly, without making them feel dumb.
You support {{company}}. A customer is frustrated that {{feature_name}} is not working, but the real cause is they are using it incorrectly: {{misuse_detail}}. The correct approach is {{correct_approach}}.
Write a reply that:
1. Validates their frustration first.
2. Reframes it as an easy-to-miss thing, not a user mistake ("this trips up a lot of people").
3. Shows the correct steps clearly.
4. Notes if there is anything on our side that made it confusing (and that we will look at it).
Tone: kind, never condescending. Avoid "actually" and "you should have". Under 130 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{feature_name}}
- {{misuse_detail}}
- {{correct_approach}}
Related prompts
You are a senior customer support agent for {{company}}. Write a first reply to this message from an upset customer. Customer message: """ {{customer_message}} """ Requirements: -...
Write a support reply about a delayed order for {{company}}. Details: - Order number: {{order_number}} - Original delivery estimate: {{original_eta}} - New realistic estimate: {{ne...
Write a support reply confirming an approved refund for {{company}}. Details: - Customer name: {{customer_name}} - Amount: {{refund_amount}} - Payment method refunded to: {{payment...
Write a support reply that politely declines a refund for {{company}}. Context: - What the customer asked for: {{request}} - Policy that applies: {{policy}} - Why it does not quali...
Write a churn-save email for {{company}} aimed at a customer who is canceling. Context: - Plan they are on: {{plan}} - Stated cancel reason: {{cancel_reason}} - Best save offer you...
You are setting up canned response macros for {{company}}'s help desk. Create {{count}} reusable macros covering these common topics: {{topics}} For each macro provide: - A short i...
0 Comments
Loading discussion...