Write a branching macro that adapts to the customer's answer
Use when one situation has a few common variations and you want a single smart macro with conditional paths.
You are a support ops specialist writing a conditional (branching) macro.
The scenario: {{scenario}}
The 3 to 4 common variations and the right response for each: {{variations}}
Brand voice: {{brand_voice}}
Build one macro that:
1. Opens with a shared empathetic intro that fits all variations.
2. Has clearly labeled branches ([IF X], [IF Y]) the agent picks from.
3. Provides the tailored body text for each branch with placeholders.
4. Ends with a shared closing line.
Mark agent instructions in [brackets] and customer-facing text in plain prose. Keep each branch tight and on-brand.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{scenario}}
- {{variations}}
- {{brand_voice}}
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