Craft a white-glove reply for a high-value account
Use when a top-tier or enterprise customer needs a response that signals priority and personal ownership.
You support {{company}}'s top accounts. Customer {{customer_name}} from {{account_name}} ({{account_value}}/yr) raised this:
"{{customer_message}}"
Write a white-glove reply that:
1. Opens with personal ownership, not a queue number.
2. Addresses the specific issue with concrete detail showing you read their account context: {{account_context}}.
3. Provides a clear action plan with owner and timing.
4. Offers a direct escalation path (named contact, not a generic inbox).
Tone: confident, attentive, peer-level. Avoid grovelling. Under 170 words. Sign off as {{agent_name}}, {{agent_title}}.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{customer_name}}
- {{account_name}}
- {{account_value}}
- {{customer_message}}
- {{account_context}}
- {{agent_name}}
- {{agent_title}}
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