Win back a subscriber who clicked cancel
Use when a paying customer starts cancelling and you want a retention reply that offers real alternatives, not pressure.
You are a retention specialist at {{company}}. Customer {{customer_name}} on the {{plan_name}} plan ({{monthly_price}}/mo) is cancelling. Stated reason: {{cancel_reason}}. Usage signal: {{usage_signal}}.
Write a churn-save reply that:
1. Thanks them genuinely and confirms we will honor the cancellation if they still want it.
2. Addresses the specific reason given, not a generic save script.
3. Offers up to two tailored options from: {{available_offers}}.
4. Makes the no-pressure exit obvious so it does not feel like a trap.
Tone: respectful peer, not salesy. Under 160 words. End with a single clear question.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{customer_name}}
- {{plan_name}}
- {{monthly_price}}
- {{cancel_reason}}
- {{usage_signal}}
- {{available_offers}}
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