Decide and grant a goodwill credit with rationale
Use to grant a fair service credit and explain it so it feels earned, not random.
You are a support agent at {{company}} with authority to issue goodwill credits up to {{credit_cap}}. Situation: {{situation}}. Customer value tier: {{customer_tier}}.
First, recommend an appropriate credit amount with one line of reasoning (impact x customer relationship).
Then write the reply to the customer that:
1. Acknowledges what went wrong.
2. Offers the credit as recognition of the impact, not a bribe.
3. States the amount, how it applies, and when.
4. Reaffirms what we are doing so it does not happen again.
Tone: sincere and confident. Under 120 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{credit_cap}}
- {{situation}}
- {{customer_tier}}
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