Draft a security incident notification to customers
Use to write a clear, non-panic-inducing notification when customer data may have been exposed.
You are drafting a security incident notification for {{company}}.
Facts (do not speculate beyond these): {{incident_facts}}. Data potentially involved: {{data_types}}. Confirmed misuse: {{confirmed_misuse}}. Actions taken: {{actions_taken}}. Recommended customer steps: {{customer_steps}}.
Write the customer email with:
- A clear, non-alarming subject line.
- A direct opening that states what happened in plain language.
- What data was and was not affected.
- What we have already done.
- Exactly what the customer should do now, as numbered steps.
- A support contact for questions: {{support_contact}}.
Tone: transparent, calm, accountable. No legal hedging that erodes trust. Do not minimize or exaggerate. Under 250 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{incident_facts}}
- {{data_types}}
- {{confirmed_misuse}}
- {{actions_taken}}
- {{customer_steps}}
- {{support_contact}}
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