Support Prompts

You are a senior customer support agent for {{company}}. Write a first reply to this message from an upset customer. Customer message: """ {{customer_message}} """ Requirements: -...

Write a support reply about a delayed order for {{company}}. Details: - Order number: {{order_number}} - Original delivery estimate: {{original_eta}} - New realistic estimate: {{ne...

Write a support reply confirming an approved refund for {{company}}. Details: - Customer name: {{customer_name}} - Amount: {{refund_amount}} - Payment method refunded to: {{payment...

Write a support reply that politely declines a refund for {{company}}. Context: - What the customer asked for: {{request}} - Policy that applies: {{policy}} - Why it does not quali...

Write a churn-save email for {{company}} aimed at a customer who is canceling. Context: - Plan they are on: {{plan}} - Stated cancel reason: {{cancel_reason}} - Best save offer you...

You are setting up canned response macros for {{company}}'s help desk. Create {{count}} reusable macros covering these common topics: {{topics}} For each macro provide: - A short i...

Turn this resolved support ticket into a clear help-center article for {{company}}. Ticket conversation: """ {{ticket_thread}} """ Write the article with: - A searchable, question-...

Rewrite this support reply so it sounds friendlier and more human, without losing accuracy. Original draft: """ {{draft_reply}} """ Requirements: - Keep every fact, number, and ins...

Write an internal escalation summary for the {{target_team}} team based on this ticket. Ticket details: """ {{ticket_details}} """ Format the summary with these sections: - Custome...

Write a support reply to a customer who reported a bug in {{product}}. Context: - The bug they hit: {{bug_summary}} - Current status: {{status}} - Workaround available: {{workaroun...

Write a clear, step-by-step reply that walks a customer through resetting their password for {{product}}. Known details: - Where the reset link lives: {{reset_location}} - Common s...

Write a gentle follow-up message for an open ticket where the customer has gone quiet. Context: - What we asked them for: {{pending_item}} - How long since last reply: {{days_quiet...

Write a closing message for a resolved support ticket at {{company}}. Context: - What was resolved: {{resolution}} - Optional tip to prevent it next time: {{prevention_tip}} Requir...

Write an FAQ section for {{company}}'s feature: {{feature}}. Known recurring questions and friction points: {{known_questions}} Requirements: - Produce {{count}} question-and-answe...

Write a support reply to a customer who was overcharged by {{company}}. Details: - Amount overcharged: {{overcharge_amount}} - What caused it: {{cause}} - The fix and when funds re...

Create a de-escalation script for a support agent handling an angry customer about {{issue}}. Provide: - 3 opening lines that acknowledge their anger without agreeing they were wro...

Write a support reply to a customer who requested a feature for {{product}}. Context: - Their request: {{request}} - Is it on the roadmap: {{roadmap_status}} - Closest current work...

Write an automatic reply for {{company}}'s support inbox during reduced hours. Details: - Reason / period: {{period}} - Normal response time vs now: {{response_time}} - Self-servic...

Write a cancellation confirmation message for {{company}}. Details: - Plan canceled: {{plan}} - Access continues until: {{access_end_date}} - Whether data is kept and for how long:...

Translate this support reply into {{target_language}} for {{company}}. Original reply: """ {{reply_text}} """ Requirements: - Keep the meaning, facts, and any names or numbers exac...

Write a support reply for a customer who received the wrong item from {{company}}. Details: - What they ordered: {{ordered_item}} - What they got: {{received_item}} - The fix (resh...

Create a one-page support tone-of-voice guide for {{company}}. Brand context: - What we sell: {{product}} - Audience: {{audience}} - Desired personality (3 words): {{personality_wo...

Write a support reply for a customer locked out of their {{product}} account. Context: - Likely cause: {{likely_cause}} - Steps to regain access: {{recovery_steps}} - Identity veri...

Write a support reply for a customer who was charged twice by {{company}}. Details: - Number of charges and amounts: {{charges}} - What you found after checking: {{findings}} - The...

Write a support reply answering a how-to question about {{product}}. Their question: """ {{question}} """ Known steps or details: {{steps_or_notes}} Requirements: - Start with a on...

Shorten this support reply while keeping it warm and complete. Original: """ {{long_reply}} """ Requirements: - Cut it to under {{word_limit}} words. - Keep all steps, facts, and t...

Write a support reply to a customer requesting a discount on {{product}}. Context: - Can you offer anything: {{discount_available}} - The offer (if any): {{offer_details}} - Value...

Write a concise internal handoff note for the next agent on this ticket. Ticket so far: """ {{ticket_summary}} """ Include: - Current status in one line. - What the customer wants....

Write a public reply to this negative review of {{company}}. The review: """ {{review_text}} """ What you can offer or clarify: {{response_actions}} Requirements: - Stay calm and n...

Write a public reply thanking a customer for this positive review of {{company}}. The review: """ {{review_text}} """ Requirements: - Reference something specific they mentioned, n...

Write a support reply answering a customer's data privacy question for {{company}}. Their question: """ {{question}} """ Facts you can state: - What data we collect: {{data_collect...

Write a support reply for a customer whose coupon code is not working at {{company}}. Details: - The code: {{code}} - Likely reason it failed: {{likely_reason}} - What you can do f...

Write a support reply to a customer upset that a feature in {{product}} changed or was removed. Context: - What changed: {{change}} - Honest reason: {{reason}} - The new way to do...

Write a short, sincere thank-you message to a loyal customer of {{company}}. Context: - How long they have been with us: {{tenure}} - Something specific to acknowledge: {{specific_...

Write a message notifying a customer their payment failed for {{company}}. Details: - Plan affected: {{plan}} - Common reasons: {{common_reasons}} - How to update payment: {{update...

Write a support reply with return instructions for a {{company}} customer. Details: - What they are returning: {{item}} - Return window status: {{window_status}} - Packaging requir...

Write a support reply asking a customer for the details you need to help with their issue: {{issue}}. Information you still need: {{needed_info}} Requirements: - Acknowledge the is...

Write a welcome email for a new {{company}} customer. Context: - Product: {{product}} - The single first action that gives a quick win: {{first_action}} - Where to get help: {{help...

Write a customer-facing outage update for {{company}}. Details: - What is affected: {{affected_services}} - Current status: {{current_status}} - What customers can or cannot do rig...

Write a post-outage message for {{company}} now that service is restored. Details: - Duration of the outage: {{duration}} - What was affected: {{affected}} - Plain-language cause:...

Write live-chat opener lines for {{company}} support agents. Context: - Brand tone: {{brand_tone}} - Typical chat topics: {{common_topics}} Produce: - 3 warm greeting lines to star...

Write a support reply handling a warranty claim for {{company}}. Details: - Product and issue: {{product_issue}} - Is it covered: {{coverage_status}} - What proof or info is needed...

Write a support reply explaining a confusing invoice for a {{company}} customer. Details: - The line item or charge they questioned: {{charge_in_question}} - What it actually cover...

Write a support reply for a case where you cannot reproduce the customer's reported issue with {{product}}. Context: - The reported issue: {{issue}} - What you tried: {{what_you_tr...

Write a support reply that sets honest expectations on a timeline for {{company}}. Context: - What the customer wants and by when: {{customer_ask}} - The realistic timeline: {{real...

Write a sincere apology message for a mistake made by {{company}}'s team. Context: - What went wrong: {{mistake}} - The impact on the customer: {{impact}} - How you are fixing it:...

Write a follow-up message for a {{company}} customer who gave a low satisfaction rating. Context: - What they were unhappy about (if known): {{complaint}} - What you can do now: {{...

Write a support reply that suggests an upgrade to a {{company}} customer because it genuinely solves their problem. Context: - The limit or friction they keep hitting: {{friction}}...

Write a calm, firm reply for {{company}} when a customer has used abusive or threatening language while you still want to help with their real issue: {{issue}}. Requirements: - Do...

Create a troubleshooting decision tree for {{company}} agents handling this common problem: {{problem}}. Known causes and fixes: {{causes_and_fixes}} Requirements: - Start with the...