Reply to a warranty claim request
Use when a customer wants a repair or replacement under warranty.
Write a support reply handling a warranty claim for {{company}}.
Details:
- Product and issue: {{product_issue}}
- Is it covered: {{coverage_status}}
- What proof or info is needed: {{required_info}}
- The next steps (repair, replace, etc.): {{next_steps}}
Requirements:
- Acknowledge the problem and reassure them you will check coverage.
- State clearly whether it appears covered based on what you know.
- List what you need from them as a short checklist.
- Outline next steps and rough timeline.
- Helpful and honest, under 140 words. Output only the reply.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{product_issue}}
- {{coverage_status}}
- {{required_info}}
- {{next_steps}}
Related prompts
You are a senior customer support agent for {{company}}. Write a first reply to this message from an upset customer. Customer message: """ {{customer_message}} """ Requirements: -...
Write a support reply about a delayed order for {{company}}. Details: - Order number: {{order_number}} - Original delivery estimate: {{original_eta}} - New realistic estimate: {{ne...
Write a support reply confirming an approved refund for {{company}}. Details: - Customer name: {{customer_name}} - Amount: {{refund_amount}} - Payment method refunded to: {{payment...
Write a support reply that politely declines a refund for {{company}}. Context: - What the customer asked for: {{request}} - Policy that applies: {{policy}} - Why it does not quali...
Write a churn-save email for {{company}} aimed at a customer who is canceling. Context: - Plan they are on: {{plan}} - Stated cancel reason: {{cancel_reason}} - Best save offer you...
You are setting up canned response macros for {{company}}'s help desk. Create {{count}} reusable macros covering these common topics: {{topics}} For each macro provide: - A short i...
0 Comments
Loading discussion...