Write an internal handoff note for the next agent
Use to pass an in-progress ticket to a teammate or the next shift.
Write a concise internal handoff note for the next agent on this ticket.
Ticket so far:
"""
{{ticket_summary}}
"""
Include:
- Current status in one line.
- What the customer wants.
- What has been done and said already.
- The exact next action needed.
- Any sensitivities (mood, VIP, deadline): {{sensitivities}}
Requirements:
- Bullet points, agent-to-agent tone, no customer pleasantries.
- Short enough to read in 15 seconds.
Output the note only.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{ticket_summary}}
- {{sensitivities}}
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