Explain a confusing invoice or charge
Use when a customer does not understand what an invoice line item means.
Write a support reply explaining a confusing invoice for a {{company}} customer.
Details:
- The line item or charge they questioned: {{charge_in_question}}
- What it actually covers: {{explanation}}
- Whether any part is an error: {{error_status}}
Requirements:
- Restate their confusion so they feel understood.
- Break down the charge in plain terms with the math if helpful.
- If part is an error, own it and explain the fix.
- Offer to walk through anything else on the invoice.
- Clear and patient, under 130 words. Output only the reply.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{charge_in_question}}
- {{explanation}}
- {{error_status}}
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