Reply to a customer locked out of their account
Use when a customer cannot log in and is anxious about access.
Write a support reply for a customer locked out of their {{product}} account.
Context:
- Likely cause: {{likely_cause}}
- Steps to regain access: {{recovery_steps}}
- Identity verification needed: {{verification_needed}}
- Reassurance about their data: {{data_status}}
Requirements:
- Reassure them their account and data are safe up front.
- Give the recovery steps in clear order.
- Explain any identity check calmly and why it protects them.
- Patient, secure-feeling tone, under 130 words. Output only the reply.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{product}}
- {{likely_cause}}
- {{recovery_steps}}
- {{verification_needed}}
- {{data_status}}
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