Reply when the wrong item was shipped
Use when a customer received the wrong product and wants it fixed fast.
Write a support reply for a customer who received the wrong item from {{company}}.
Details:
- What they ordered: {{ordered_item}}
- What they got: {{received_item}}
- The fix (reship, return label, etc.): {{fix}}
- Do they need to return the wrong item: {{return_needed}}
- Timeline for the correct item: {{timeline}}
Requirements:
- Apologize once and own the mistake.
- Make the fix effortless for them; spell out each step.
- Be clear about whether and how to return the wrong item.
- Friendly and fast-feeling, under 130 words. Output only the reply.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{ordered_item}}
- {{received_item}}
- {{fix}}
- {{return_needed}}
- {{timeline}}
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