Write a follow-up after a low CSAT score
Use to reach out after a customer leaves a poor satisfaction rating.
Write a follow-up message for a {{company}} customer who gave a low satisfaction rating.
Context:
- What they were unhappy about (if known): {{complaint}}
- What you can do now: {{recovery_action}}
Requirements:
- Thank them for the honest feedback; do not get defensive.
- Acknowledge you fell short.
- Ask one open question to learn what would have made it better (if complaint is unknown).
- Offer the recovery action genuinely.
- Short, humble, human. Under 100 words. Output only the message.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{complaint}}
- {{recovery_action}}
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