Set a boundary with an abusive customer
Use when a customer crosses into abusive or threatening language and you must hold a line.
Write a calm, firm reply for {{company}} when a customer has used abusive or threatening language while you still want to help with their real issue: {{issue}}.
Requirements:
- Do not match their tone or get defensive.
- Acknowledge the underlying frustration once.
- Clearly state that you want to help and will, but that respectful communication is required to continue.
- Give them a clear path forward to resolve the issue.
- If they continue, note (separately) what the escalation/disengagement step is: {{escalation_step}}.
- Professional, steady, never robotic. Under 110 words.
Output the reply, then the disengagement note on a new line labeled INTERNAL.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{issue}}
- {{escalation_step}}
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