Explain why a feature was removed or changed
Use when a customer is upset that a feature they relied on changed or disappeared.
Write a support reply to a customer upset that a feature in {{product}} changed or was removed.
Context:
- What changed: {{change}}
- Honest reason: {{reason}}
- The new way to do it or alternative: {{alternative}}
Requirements:
- Acknowledge the disruption sincerely; do not dismiss their habit.
- Explain the reason honestly without corporate spin.
- Guide them to the new way clearly.
- Invite feedback if you genuinely want it.
- Empathetic and respectful, under 140 words. Output only the reply.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{product}}
- {{change}}
- {{reason}}
- {{alternative}}
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