Write a de-escalation script for an angry caller
Use to prepare phrasing that calms a furious customer on a call or chat.
Create a de-escalation script for a support agent handling an angry customer about {{issue}}.
Provide:
- 3 opening lines that acknowledge their anger without agreeing they were wronged unfairly.
- 3 bridging phrases to move from venting to problem-solving.
- 2 lines to use if the customer keeps shouting or uses harsh language.
- 1 firm-but-kind boundary line for abusive language.
- A closing line that confirms next steps.
Requirements:
- Natural spoken phrasing, not scripted-sounding.
- Never condescending or robotic.
Output each group under a clear heading.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{issue}}
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