Reply when a coupon or promo code fails
Use when a customer says their discount code is not applying at checkout.
Write a support reply for a customer whose coupon code is not working at {{company}}.
Details:
- The code: {{code}}
- Likely reason it failed: {{likely_reason}}
- What you can do for them: {{resolution}}
Requirements:
- Validate their frustration quickly.
- Explain the likely reason in plain terms (expiry, eligibility, single use, etc.).
- Make it right with the resolution and clear steps.
- Avoid blaming them even if it was user error.
- Friendly and quick, under 110 words. Output only the reply.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{code}}
- {{likely_reason}}
- {{resolution}}
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