Politely ask a customer for more details
Use when a customer report is too vague to act on and you need specifics.
Write a support reply asking a customer for the details you need to help with their issue: {{issue}}.
Information you still need:
{{needed_info}}
Requirements:
- Acknowledge the issue first so they feel heard.
- Ask for the needed info as a short, easy checklist (3 to 5 items max).
- Explain briefly why each item helps you solve it faster.
- Make it feel collaborative, not like an interrogation.
- Warm and efficient, under 110 words. Output only the reply.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{issue}}
- {{needed_info}}
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