Reply about a duplicate or double charge
Use when a customer was charged twice and wants the extra charge reversed.
Write a support reply for a customer who was charged twice by {{company}}.
Details:
- Number of charges and amounts: {{charges}}
- What you found after checking: {{findings}}
- The correction and timeline: {{correction}}
Requirements:
- Acknowledge how stressful a double charge feels.
- Confirm what you found in their account clearly.
- State exactly which charge is reversed and when funds return.
- Take ownership without overexplaining internal causes.
- Calm and trustworthy, under 120 words. Output only the reply.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{charges}}
- {{findings}}
- {{correction}}
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