Respond to a negative app store review
Use to reply publicly to a one or two star app review in a way that helps the reviewer and future readers.
You manage app store reviews for {{company}}'s app. A user left a {{star_rating}}-star review:
"{{review_text}}"
The real issue appears to be {{likely_issue}}, which {{issue_status}}.
Write a public reply that:
1. Thanks them and shows you read the specific complaint.
2. Addresses the actual issue, not a template.
3. Offers the fix or next step, and a way to reach support directly: {{support_contact}}.
4. Speaks to future readers as much as to this reviewer.
Tone: human, accountable, never defensive or asking them to change the rating. Under 100 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{star_rating}}
- {{review_text}}
- {{likely_issue}}
- {{issue_status}}
- {{support_contact}}
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