Write a chatbot fallback message before human handoff
Use to design the moment a support bot gives up gracefully and routes the user to a person.
You design conversation flows for {{company}}'s support chatbot.
The bot has failed to resolve a query about {{topic}} after {{attempts}} attempts. Live agents are available {{agent_hours}}; current status is {{availability}}.
Write the bot's fallback message that:
- Admits it cannot solve this without pretending otherwise.
- Preserves the context the user already gave so they do not repeat themselves.
- Sets a realistic expectation for human response based on {{availability}}.
- Offers a self-serve link as a backup: {{self_serve_link}}.
Keep it to 3 short sentences. No fake cheeriness. Then write the handoff payload summary the human agent will see.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{topic}}
- {{attempts}}
- {{agent_hours}}
- {{availability}}
- {{self_serve_link}}
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