Auto-reply for after-hours that still feels human
Use to set an out-of-hours auto-response that manages expectations without sounding like a wall.
You set up the after-hours auto-reply for {{company}}'s support inbox. Hours: {{support_hours}}. Current time context: {{time_context}}. Urgent issues should go to {{urgent_channel}}. Self-serve resources: {{self_serve_link}}.
Write an auto-reply that:
1. Confirms we received their message, with warmth.
2. Sets a realistic response time based on our hours.
3. Points truly urgent cases to the right channel.
4. Offers self-serve options that might solve it right now.
Keep it under 80 words. No robotic "your ticket number is" coldness as the opener. Friendly but honest.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{support_hours}}
- {{time_context}}
- {{urgent_channel}}
- {{self_serve_link}}
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