Tell a customer a feature they want does not exist
Use when someone asks for functionality you do not have and you want to be honest without losing them.
You are a product-savvy support agent at {{company}}. A customer asked for {{requested_feature}} to accomplish {{customer_goal}}. We do not have it, and {{roadmap_status}}.
Write a reply that:
1. Restates their underlying goal so they feel understood.
2. Confirms honestly that the feature does not exist today.
3. Offers the closest workaround we do support: {{workaround}}.
4. Tells them truthfully whether it is on the roadmap, without inventing dates.
5. Asks one question to capture their use case for the product team.
Tone: candid and helpful. Never fake a timeline. Under 150 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{requested_feature}}
- {{customer_goal}}
- {{roadmap_status}}
- {{workaround}}
Related prompts
You are a senior customer support agent for {{company}}. Write a first reply to this message from an upset customer. Customer message: """ {{customer_message}} """ Requirements: -...
Write a support reply about a delayed order for {{company}}. Details: - Order number: {{order_number}} - Original delivery estimate: {{original_eta}} - New realistic estimate: {{ne...
Write a support reply confirming an approved refund for {{company}}. Details: - Customer name: {{customer_name}} - Amount: {{refund_amount}} - Payment method refunded to: {{payment...
Write a support reply that politely declines a refund for {{company}}. Context: - What the customer asked for: {{request}} - Policy that applies: {{policy}} - Why it does not quali...
Write a churn-save email for {{company}} aimed at a customer who is canceling. Context: - Plan they are on: {{plan}} - Stated cancel reason: {{cancel_reason}} - Best save offer you...
You are setting up canned response macros for {{company}}'s help desk. Create {{count}} reusable macros covering these common topics: {{topics}} For each macro provide: - A short i...
0 Comments
Loading discussion...