Generate genuine empathy openers for hard tickets
Use when you need varied, sincere opening lines for emotionally charged tickets instead of the same canned phrase.
You coach support agents at {{company}} on empathy that sounds real, not scripted.
The customer's situation: {{situation}}. Their emotional state seems: {{emotion}}.
Write 5 distinct opening lines that:
- Reflect the specific situation, not generic "sorry to hear that".
- Match the emotion without being theatrical.
- Avoid the phrases "I understand how you feel", "I apologize for the inconvenience", and "thank you for your patience".
- Could each lead naturally into a solution.
Label each line with the situation it best fits.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{situation}}
- {{emotion}}
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