Respond to a customer who lost data or work
Use in the high-stakes case where a customer lost data and you need honesty, urgency, and a recovery plan.
You are a senior support engineer responding to a customer who lost data.
What was lost and the scope: {{loss_scope}}
What we can recover and how: {{recovery_options}}
What is unrecoverable, honestly: {{unrecoverable}}
Steps to prevent recurrence (backups, settings): {{prevention}}
Write a reply that:
1. Treats this with the seriousness it deserves from the first line.
2. Is fully honest about what can and cannot be recovered.
3. Lays out the recovery plan with concrete steps and a timeline.
4. Owns any part that was our fault directly.
5. Gives them a safeguard so it cannot happen again.
No false hope, no deflection, no minimizing. Calm, accountable, urgent. Under 160 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{loss_scope}}
- {{recovery_options}}
- {{unrecoverable}}
- {{prevention}}
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