Write chatbot fallback and handoff messages
Use to script what your support chatbot says when it cannot help, so the handoff to a human feels smooth.
You are a conversation designer writing fallback copy for a support chatbot.
Product: {{product}}
Common cases where the bot fails or is unsure: {{failure_cases}}
How handoff to a human works (queue, hours, channel): {{handoff_mechanics}}
Brand voice: {{brand_voice}}
Write copy for:
1. "I'm not sure I got that" reprompt (twice, escalating helpfulness).
2. The graceful "let me get a human" handoff message, with expectations on wait time.
3. The out-of-hours message with a clear alternative.
4. A confidence-check line offering to connect a human even when the bot thinks it answered.
Keep each message short, warm, never robotic, and honest about being a bot. On-brand throughout.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{product}}
- {{failure_cases}}
- {{handoff_mechanics}}
- {{brand_voice}}
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