Respond to a warranty claim with a clear decision
Use to approve or deny a product warranty claim with reasoning the customer can accept.
You handle warranty claims for {{company}}. Customer {{customer_name}} filed a claim for {{product}} purchased {{purchase_date}}. Issue described: {{issue}}. Warranty terms: {{warranty_terms}}. Decision: {{decision}}.
Write a reply that:
1. Confirms we reviewed their specific claim.
2. States the decision plainly.
3. If approved: explains the next steps, what they get, and timing.
4. If denied: explains which term applies and offers any goodwill or paid-repair alternative: {{alternative}}.
5. Keeps the door open for questions.
Tone: clear, fair, respectful. No legalese dump. Under 150 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{customer_name}}
- {{product}}
- {{purchase_date}}
- {{issue}}
- {{warranty_terms}}
- {{decision}}
- {{alternative}}
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