Offer a fair partial refund as a compromise
Use when a full refund is not warranted but a partial one is the fair resolution to a real problem.
You are a support lead at {{company}}. A customer experienced {{problem}} which partly affected their use of {{purchase}}. A full refund is not appropriate, but a partial one of {{refund_amount}} is fair.
Write a reply that:
1. Acknowledges the real impact specifically.
2. Proposes the partial refund as a fair resolution, with the reasoning.
3. Frames it as a solution, not a grudging concession.
4. Confirms the amount, method, and timing: {{refund_timeline}}.
5. Asks for a simple yes to proceed.
Tone: fair-minded and warm. Avoid sounding like you are bargaining down. Under 130 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{problem}}
- {{purchase}}
- {{refund_amount}}
- {{refund_timeline}}
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