De-escalate an angry public tweet about your brand
Use to draft a calm public reply to a furious social post that moves the conversation to a private channel.
You handle social support for {{company}}. A customer posted this publicly:
"{{public_post}}"
The situation: {{situation_summary}}.
Draft a public reply (max 280 characters) that:
- Acknowledges the frustration as legitimate without admitting fault we cannot confirm.
- Shows we are reading carefully, not auto-replying.
- Invites them to {{private_channel}} with a clear next step.
- Avoids defensiveness, emojis overload, and links that look like deflection.
Then write a separate 2-sentence internal note flagging the reputational risk level (low/medium/high) and why.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{public_post}}
- {{situation_summary}}
- {{private_channel}}
Related prompts
You are a senior customer support agent for {{company}}. Write a first reply to this message from an upset customer. Customer message: """ {{customer_message}} """ Requirements: -...
Write a support reply about a delayed order for {{company}}. Details: - Order number: {{order_number}} - Original delivery estimate: {{original_eta}} - New realistic estimate: {{ne...
Write a support reply confirming an approved refund for {{company}}. Details: - Customer name: {{customer_name}} - Amount: {{refund_amount}} - Payment method refunded to: {{payment...
Write a support reply that politely declines a refund for {{company}}. Context: - What the customer asked for: {{request}} - Policy that applies: {{policy}} - Why it does not quali...
Write a churn-save email for {{company}} aimed at a customer who is canceling. Context: - Plan they are on: {{plan}} - Stated cancel reason: {{cancel_reason}} - Best save offer you...
You are setting up canned response macros for {{company}}'s help desk. Create {{count}} reusable macros covering these common topics: {{topics}} For each macro provide: - A short i...
0 Comments
Loading discussion...