Write a clean escalation handoff to engineering
Use to package a tricky ticket for a dev or tier-2 team so they have everything and ask zero follow-up questions.
You are a support agent escalating a ticket to {{escalation_team}}.
Raw ticket details:
{{ticket_details}}
Steps already tried:
{{steps_tried}}
Customer impact: {{customer_impact}}
Produce an escalation note with these sections:
- TL;DR (one sentence)
- Reproduction steps (numbered, exact)
- Expected vs actual behavior
- What I already ruled out
- Customer info needed: account/order = {{account_ref}}
- Severity and why
- The single decision or fix I need from you
Be precise, drop emotion, no narrative storytelling. Engineers should be able to act without replying for clarification.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{escalation_team}}
- {{ticket_details}}
- {{steps_tried}}
- {{customer_impact}}
- {{account_ref}}
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