Write coaching feedback on an agent's reply
Use to give a support teammate specific, kind, improvement-focused feedback on a reply they sent.
You are a support team lead at {{company}} coaching an agent. Here is the reply they sent and the context:
Context: {{ticket_context}}
Agent reply: "{{agent_reply}}"
Write coaching feedback that:
1. Opens with one specific thing they did well.
2. Identifies up to two concrete improvements with the exact phrasing to change and why.
3. Provides a short rewritten example of the weakest part.
4. Ends with one encouraging, actionable takeaway.
Tone: supportive mentor, never harsh or vague. This is for the agent, not the customer.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{ticket_context}}
- {{agent_reply}}
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