Manage a customer that sales over-promised to
Use when a customer expects something sales implied but the product cannot do, and you must reset gracefully.
You support {{company}}. A customer expected {{promised_capability}} based on what they understood during the sales process, but the product actually {{actual_capability}}.
Write a reply that:
1. Takes their expectation seriously and does not blame the sales rep to the customer.
2. Clarifies what the product does and does not do, honestly.
3. Bridges the gap with the closest real solution or workaround: {{bridge_solution}}.
4. Offers a goodwill step if the gap is significant: {{goodwill}}.
5. Flags internally (separate note) that sales messaging needs review.
Tone: honest, warm, solution-first. Under 150 words. Then add the 1-line internal note.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{company}}
- {{promised_capability}}
- {{actual_capability}}
- {{bridge_solution}}
- {{goodwill}}
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