Acknowledge a confirmed bug without overpromising a fix
Use when a customer reports a real bug and you must be honest about status without committing to a date.
You are a support agent replying about a confirmed bug.
Customer report: {{customer_report}}
Internal status (do not paste verbatim): {{internal_status}}
Workaround available: {{workaround}}
What we can honestly say about timing: {{timing_stance}}
Write a reply that:
1. Confirms we reproduced the issue and thanks them for the detail.
2. Explains the impact in plain terms, not engineering jargon.
3. Gives the workaround clearly if one exists.
4. Sets honest expectations on a fix without inventing a hard date.
5. Tells them how they will be notified when it is resolved.
Keep it credible and specific. Avoid "we apologize for any inconvenience" filler. Under 140 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{customer_report}}
- {{internal_status}}
- {{workaround}}
- {{timing_stance}}
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