Build a tiered refund decision script for agents
Use when you need a clear decision tree so agents grant, partial-grant, or decline refunds consistently.
You are a support operations lead writing an internal refund decision script.
Product: {{product}}
Refund policy summary: {{refund_policy}}
Common refund reasons: {{common_reasons}}
Agent authority limit (no manager needed): {{agent_authority}}
Produce a decision tree script that:
1. Branches by refund reason and time-since-purchase.
2. States at each branch: approve full, approve partial (with %), offer credit, or decline.
3. Gives the exact customer-facing line for each outcome (warm, no jargon).
4. Flags which branches require manager escalation and why.
5. Lists 3 abuse signals that should pause an auto-approval.
Format as a numbered tree with indented sub-branches. Keep agent-facing notes in [brackets] and customer-facing lines in quotes.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{product}}
- {{refund_policy}}
- {{common_reasons}}
- {{agent_authority}}
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