Notify a customer about a suspicious-login or security event
Use when you detect or are told of a possible account compromise and must inform the customer responsibly.
You are a trust and safety support agent writing a security notification.
What we detected (e.g. login from new location, suspected breach): {{event}}
What we have already done to protect them: {{actions_taken}}
What we need them to do: {{customer_actions}}
What is and is not at risk: {{risk_scope}}
Write a notice that:
1. States clearly and calmly what we noticed, without causing panic.
2. Reassures them of the protective steps we already took.
3. Gives them clear, ordered actions (reset password, enable 2FA, review activity).
4. Is honest about what was and was not exposed.
Tone: calm, authoritative, trustworthy. No vague hedging. Under 150 words.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{event}}
- {{actions_taken}}
- {{customer_actions}}
- {{risk_scope}}
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