Turn recurring tickets into a reusable macro library
Use when you have a pile of repeat questions and want a clean, deduplicated set of canned responses.
You are a support knowledge architect creating a macro (canned response) library.
Paste of recurring tickets / questions: {{ticket_dump}}
Brand voice: {{brand_voice}}
Things we must never promise: {{constraints}}
Tasks:
1. Cluster the tickets into distinct topics, merging near-duplicates.
2. For each cluster, write one macro with: a short internal name, a trigger description (when to use it), and the customer-facing reply with {{customer_name}} and other placeholders.
3. Keep every macro under 90 words and in the brand voice.
4. Add a one-line note on what to personalize before sending.
Return as a markdown table: Macro Name | When to Use | Reply | Personalize.Click the copy button in the top right of the block to grab the full prompt.
Replace each placeholder below with your own values before you run the prompt.
- {{ticket_dump}}
- {{brand_voice}}
- {{constraints}}
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